Lead Front Desk Receptionist

VEGA Indonesia · 📍 Pontianak · Diposting 2026-10-12
FULL_TIME⭐ TERVERIFIKASI
Rp 25.000.000 – Rp 30.000.000 per month
VEGA Indonesia is seeking a dynamic and experienced Lead Front Desk Receptionist to join our team in Pontianak. In this role, you will be responsible for providing excellent customer service, managing front desk operations, and ensuring a welcoming environment for our guests. If you have a passion for hospitality and a commitment to delivering exceptional service, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and friendly welcome.,Manage and coordinate front desk operations, including check-in and check-out procedures.,Handle guest inquiries and complaints professionally and efficiently.,Maintain accurate and up-to-date guest records and reservations.,Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences.,Monitor and enforce hotel policies and procedures.,Train and mentor junior front desk staff.,Ensure the front desk area is clean, organized, and well-stocked.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in front desk receptionist roles, preferably in the hospitality industry.,Strong communication and interpersonal skills.,Excellent problem-solving and decision-making abilities.,Proficiency in English and Bahasa Indonesia.,Familiarity with hotel management systems and software.,Ability to work well under pressure and manage multiple tasks simultaneously.,Previous experience in a leadership or supervisory role is a plus.,Valid ID and clean criminal record.

🛠️ Keahlian

Customer serviceMultitaskingTime managementConflict resolutionAttention to detailTeam leadership
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