Customer Service Representative (E-Commerce) - Ega Wayang Garmindo

Join Ega Wayang Garmindo, a leading name in Indonesia’s e-commerce and textile industry, as a Customer Service Representative. In this dynamic role, you will serve as the first point of contact for our valued customers, ensuring exceptional service delivery and resolving their inquiries efficiently. Based in Kebayoran Lama, Jakarta Raya, you will be part of a team dedicated to providing top-notch customer support for our online store.

As a Customer Service Representative at Ega Wayang Garmindo, you will handle customer orders, manage inquiries, and ensure customer satisfaction through effective communication and problem-solving skills. This role offers a competitive salary of IDR 4,000,000 - 7,000,000 per month, along with opportunities for professional growth and development within the company.

If you are passionate about customer service and want to be part of a growing e-commerce company, apply now to join our team in Kebayoran Lama, Jakarta Raya.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and live chat, ensuring prompt and satisfactory resolutions.
• Process and manage customer orders, including order tracking and status updates.
• Provide product information and recommendations to customers based on their needs and preferences.
• Assist in resolving order issues, such as cancellations, returns, and refunds, in accordance with company policies.
• Maintain accurate and up-to-date customer records using CRM software like Salesforce or HubSpot.
• Collaborate with the marketing and sales teams to promote products and services to customers.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Adhere to company policies and procedures, ensuring compliance with industry standards and regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in the e-commerce or retail industry.
• Proficient in using CRM software like Salesforce, HubSpot, or similar tools.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers calmly and professionally.
• Strong problem-solving skills and attention to detail.
• Familiarity with Indonesian language, both written and spoken.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus.
• Certification in customer service or related fields is a plus.

🛠️ Keahlian

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